Description

Job Description

GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 4.01 billion and $84 million net profit for the year 2024. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.

GIG Gulf is an ‘A’ rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.

GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region’s digital insurer of reference, committed to running our operations in a responsible, sustainable way.

Job purpose:

To underwrite and process personal line products within company guidelines for customers with a high level of Customer service / Sales.

Key Responsibilities:

• To answer all calls in a consistent and professional manner as per desired level of Customer Service.
• To provide customers with accurate information as per the company guidelines of all products.
• Employees should ensure that they adhere to the level of productivity prescribed by their manager. Feedback and improvement will be implemented where necessary.
• Employees should ensure that a high level of quality standards are applied to ensure correct information is obtained from the customer for the use of quotations, changes in policies and renewals.
• Promote the company’s products at all times.
• Identify and refer all risks outside personal authority limit to the relevant manager.
• Ensure relationships are maintained and developed with key partners where necessary.
• Ensure campaign results set out by manager is achieved.
• Ensure Audit standards are met based on guidelines provided by management.
• Employee should adhere to the shift patterns as instructed by manager.
• Provide support to colleagues within the team as well as to the other areas of the personal lines department to alleviate short term resource issued and ensure smooth service to customer
• Perform any other related duties as required to support the operation.
• The employees is required to achieve the daily sales target for inbound and outbound calls
• Follow up with all prospective customers old and new.

Operational & Technical Responsibilities:

• Underwrite (rate, accept, decline and issue new policies and renewals) for all personal lines products within delegated authority limit and in accordance with the criteria laid down in approved underwriting manuals and management instruction
• Employees are required to achieve the sales results and KPI’s for inbound and outbound calls set up by manager.

Essential Requirements:

• Prior Telephone sales experience (inbound and outbound) being a top performer (average of 100 calls/day)) for t least 1 year.
• Secondary Education preferred