Description

Job Description

Responsibilities

• Greets patients or their families and finds out the nature of their enquiry.
• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• Communicates all information to Floor Supervisor on daily basis.
• Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
• Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
• Investigates patient/visitor concerns and implements appropriate courses of action.
• Keeps accurate records of discussions or correspondence with customers.
• Perform duties of handling Patient /Telephone/Cash/back-office work as specified in the duty roaster.
• Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
• Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements
• Work accordance with the documented OSH procedures and instructions, specific responsibilities
• Be familiar with emergency and evacuation procedures
• Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports
• Comply with Waste management procedures and policies
• Attend applicable OSH/Infection control training programs, mock drills and awareness programs
• Use of appropriate personal protective equipment and safety systems

Qualifications

• Greets patients or their families and finds out the nature of their enquiry.
• Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
• Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
• Communicates all information to Floor Supervisor on daily basis.
• Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
• Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.
• Investigates patient/visitor concerns and implements appropriate courses of action.
• Keeps accurate records of discussions or correspondence with customers.
• Perform duties of handling Patient /Telephone/Cash/back-office work as specified in the duty roaster.
• Perform other related duties incidental to the work described herein as and when assigned by the higher authorities.
• Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements
• Work accordance with the documented OSH procedures and instructions, specific responsibilities
• Be familiar with emergency and evacuation procedures
• Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports
• Comply with Waste management procedures and policies
• Attend applicable OSH/Infection control training programs, mock drills and awareness programs
• Use of appropriate personal protective equipment and safety systems