Description

Job Description

Job Description

To provide high-quality, efficient, and patient-focused admission services in accordance with hospital policies and UAE healthcare regulations. The role involves handling patient registrations, admissions, insurance verification, and coordination with clinical and administrative teams to ensure a smooth and professional admission experience.

Responsibilities

• Patient Admission & Registration:
  • Register and admit patients in the Hospital Information System (HIS).
  • Ensure accurate collection and entry of patient demographics, medical history, and identification documents.
  • Explain hospital policies, admission procedures, and patient rights and responsibilities.
• Insurance Verification & Authorization:
  • Verify patient insurance coverage and eligibility.
  • Obtain pre-authorizations and approvals from insurance providers where required.
  • Coordinate with the billing department to ensure correct insurance classification.
• Customer Service:
  • Greet patients and visitors courteously.
  • Address patient inquiries, concerns, and complaints in a professional manner.
  • Provide clear information on procedures, waiting times, and billing.
• Coordination:
  • Liaise with nursing units, medical records, finance, and other departments to ensure seamless patient flow.
  • Notify appropriate departments of incoming admissions (e.g., Emergency, Inpatient, Day Surgery).
• Documentation & Compliance:
  • Ensure all required forms are completed and signed.
  • Maintain confidentiality and accuracy of patient records in compliance with DOH (Department of Health – Abu Dhabi) regulations.
  • Follow hospital policies regarding infection control and patient safety.
• Cash Handling (if applicable):
  • Collect co-payments, deposits, and other fees.
  • Issue receipts and maintain records of financial transactions

Qualifications

• Diploma or Bachelor’s degree (Healthcare Administration, Business Administration, or related field preferred)
• 1–3 years experience in hospital admissions or front office in the UAE or GCC healthcare sector
• Familiarity with UAE health insurance systems (e.g., Thiqa, Daman, NAS, Oman, etc.)
• Knowledge of HIS systems (e.g., Cerner, Epic, TrakCare) is an advantage
• Good command of English (Arabic is a plus)