Description

Job Description

Job Title: Receptionist / Patient Services Coordinator

Department: Patient Services / Operations

Job Purpose:

To serve as the first point of contact for patients and visitors, providing professional reception services and coordinating patient care activities to ensure a smooth and positive experience.

Key Responsibilities:

• Greet and welcome patients and visitors in a professional and courteous manner.
• Answer and direct incoming calls, emails, and inquiries efficiently.
• Schedule, reschedule, and manage patient appointments and follow-ups.
• Maintain and update patient records and ensure data accuracy.
• Assist patients with registration, insurance verification, and billing inquiries.
• Coordinate between medical staff, departments, and patients for seamless service delivery.
• Handle patient complaints or concerns professionally and escalate when necessary.
• Provide patients with information regarding clinic services, procedures, and policies.
• Ensure the reception area is organized, clean, and welcoming.
• Support administrative tasks as needed to assist the Patient Services team.

Qualifications and Requirements:

• High school diploma required; bachelor’s degree in healthcare administration or related field preferred.
• Previous experience in reception, patient services, or customer service preferred.
• Excellent communication skills in English; additional languages are an advantage.
• Professional appearance and demeanor.
• Proficiency in basic computer applications (MS Office, scheduling systems).

Key Skills:

• Strong interpersonal and customer service skills.
• Excellent organizational and multitasking abilities.
• Ability to handle sensitive information confidentially.
• Problem-solving skills and ability to work under pressure.