Description

Job Description

Job Purpose:

To communicate with customers via phone and other communication channels, provide accurate information and support, resolve inquiries and complaints, and ensure customer satisfaction while enhancing the overall customer experience.

Key Responsibilities:

• Handle incoming calls and respond to customer inquiries professionally and courteously.
• Accurately record customer information and interactions in the system.
• Address and escalate customer complaints to the appropriate department and follow up until resolution.
• Provide accurate information about products, services, and available offers.
• Ensure achievement of key performance indicators (KPIs) such as response time and customer satisfaction.
• Adhere to company policies and procedures.
• Participate in ongoing training programs to enhance skills and knowledge.

Qualifications:

• High school diploma or equivalent; higher education preferred.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks.
• Proficient in using computers and call center software.
• Previous experience in customer service or call centers is preferred.

Personal Skills:

• Active listening and problem-solving skills.
• Patience and professionalism when dealing with customers.
• Teamwork and reliability.
• Accuracy and attention to detail in data entry and customer interactions