Description

Job Description

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates. Since 1975, it has provided high quality, personalised, and compassionate care to its patients and is proud to have earned the trust of millions of people in the UAE and around the world.

NMC’s network is made up of 85 medical facilities, including JCI-accredited multi-specialty hospitals, medical centres, community clinics, day surgery centres, fertility clinics, home health services, and long-term care facilities. It employs over 12,000 people and serves over 5.5 million patients every year.

Job Summary:

The Sales Coordinator will play a key role in implementing CosmeSurge’s new sales framework across the assigned region/emirate, ensuring consistency in sales execution and patient experience across all locations. Working in close collaboration with Senior Patient Admin Executives (SPAEs), the role will focus on monitoring performance, optimizing conversion processes, and identifying new business development opportunities. This position is critical to driving growth, supporting operational alignment, and upholding the high standards of CosmeSurge’s sales strategy.

Key Responsibilities:

Sales Framework Implementation & Coordination

• Assist in rolling out the new sales structure across clinics and hospitals, ensuring consistency in sales execution and patient engagement.
• Collaborate with Senior Patient Admin Executives to achieve monthly revenue targets for assigned departments/doctors.
• Align and track daily, weekly, and monthly sales KPIs with Senior Patient Admin Executives to ensure performance optimization.

Sales Support & CRM Management

• Coordinate timely and consistent lead follow-ups via WhatsApp, calls, and CRM systems.
• Support the conversion of leads from Tier 1 consultations to confirmed bookings and treatments.
• Maintain accurate and updated customer data in the CRM and coordinate with the Call Center Supervisor to align agent activity with sales goals.

Cross-functional Collaboration & Business Development Support

• Collaborate with marketing on promotions, upselling tactics, and sales initiatives.
• Identify cross-selling opportunities across services (e.g., wellness, surgery) to strengthen patient retention.

Reporting & Performance Support

• Consolidate sales performance data across all locations, analyze trends, and highlight areas needing improvement.
• Prepare reports and recommendations to support branch managers.
• Assist in incentive considerations for staff exceeding performance targets.

Administrative & Operational Support

• Provide administrative support, including organizing alignment meetings, preparing documentation, and managing sales-related materials.
• Support coordination among clinics, marketing, operations, and external partners to ensure smooth execution of sales processes.

Education, Qualifications and Experience:

• 2–3 years of sales or business development experience in healthcare, aesthetics, or wellness.
• Bachelor’s degree in Sales & Marketing, Communications, Business, or a related field.