Patient Admin Executive
- Patient Representative Jobs
- Other , Other
- 3 months ago
- 0
- Patient Representative Jobs
- relevant qualification
- Relevant experience
Description
Job Description
Responsibilities
| Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patientsTo check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required. Verifies the insurance card validity, coverage, and approval status. Checks doctor’s and patient’s signature on the claim form whenever applicableRegistration of the patients visit in the hospital system for both new and revisit patientsBilling the services rendered and collection of the payment with correct explanation to the patientMaintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.Responsible for verifying the services rendered to the patient as per the doctor’s order during billingResponsible for issue of receipts & detailed summary of bills.Maintaining confidentiality of the patient files/related information at all timesCatering to the needs of all patients (with or without appointments).Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.Communicating information or messages received, to the concerned person effectively and promptlyProvides information to assist patients or refer them to concerned department/appropriate contact in the organization.Participates in the monthly staff educational conferences/ trainings/seminarsTo follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).To assist in collection of patient feedback and to guide the patients regarding the complaint redressal procedure whenever required. To aid in the projects and tasks pertaining to improvement of patient satisfactionExpedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.Investigates patient/visitor concerns and implements appropriate course of action.Performs duties of handling Patient / Telephone / back office work as per the departmental needDaily auditing of bills to ensure that it is up to date and closed as per billing protocolMaintaining the petty cash received as per the billing protocol along with handover process at the end of shift Responsible for computing the total transactions of the day and tallying the same with the HIS.Well versed with the billing guidelines of the hospital about cash handling, submission of collection, supportive documents, discount procedure, refund policy etc.Handling admission and discharge of patient in hospital.Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, JCI.Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.Participates and contributes to scheduled in-service training programs. Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.Demonstrates the ability to listen to others in promoting effective communication.Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.Carries out other duties when requested by the Head of department. |
Qualifications
| Preferably a college graduate in any discipline.4.2 Minimum 2-years experience as a receptionist in a patient focused environment.4.3 Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet explorer skills.4.4 Must have an exceptional interpersonal skill, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals, superior telephone etiquette 4.5 Patient focused; service oriented; patient & understanding. 4.6 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composureAbility to work independently with minimal supervision.Reliable, punctual, dependable, and responsive |
Conditions
Languages
Related Jobs
- relevant qualification
- Relevant experience
- Patient Representative Jobs
Trust Vision Investment
Patient Coordinator
Other , Other
- relevant qualification
- Relevant experience
- Patient Representative Jobs
American Hospital
Patient Business Services Coordinator
Other , Other