Description

Job Description

Customer Service Engineer

Job Responsibilities:

• Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
• Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
• Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
• Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
• Other tasks assigned by supervisors.

Qualification Requirements:

• Technical associate’s degree or above;
• Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
• Have the ability to find and troubleshoot faults in the field;
• Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
• A flexible approach to work, travel and unsociable hours;
• Valid driving license and good driving record.

Key Competences:

• System installation
• System configuration and debugging
• Troubleshooting
• Replacement of spare parts
• On-site training